Corona (COVID-19) update
Office opened, customer visits canceled:
We have carefully followed RIVM’s hygiene measures in logistics, distribution, sales and within our offices: we have divided our teams into separate teams and encourage working from home, all this in order to prevent further spread as much as possible. However, you will not notice the difference due to the good technological infrastructure.
This keeps the accessibility and service level as you are used to from us. The sales staff at the office staff are normally available by phone and e-mail during normal opening hours. We have, however, asked our field staff to in principle refrain from customer visits and to approach customers by telephone or e-mail in the coming weeks. We count on your understanding for this. As soon as we have to make changes to our services as a result of further measures related to the coronavirus, we will inform you by email.
Deliveries, availability & stocks:
For the time being, deliveries of goods will continue in the usual manner. Fetim’s stock situation is currently still at a good level. In recent weeks, additional volumes have been purchased to keep the Supply Chain in order as much as possible. However, we will also be able to avoid that some products will be available later, less or not available. We try to proactively inform you about this. You can always contact your trusted contact person for further information and alternative products.
Visits to Fetim Group Warehouse, showroom, complaint visits & training by our Service Team:
All visits to the Fetim Group offices and warehouse have been suspended from March 17, 2020 until further notice. This applies to visits to our showroom and to agreed training. Visits related to consumer complaints have also been suspended indefinitely; we will inform you and your customers as soon as we can pick them up again.
Started in 1919 with importing wood, now a leading company in home improvement products.
For almost a century, we have been devoting our passion to improve peoples homes. We work hard to create innovative products, facilitating the lives of our diversified range of customers; whether it is a specialist store, contractor or do-it-yourself chain. We are dedicated to provide the best products and services, helping people to love where they live, work and play.
Fetim Group’s mission,“to help people love where they live work and play”, is the fundament of our strategy. It is the common thread in our everyday decision making process. We believe everybody should be able to love their home.